FEQUENTLY ASKED QUESTIONS

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"There's no such thing as bad weather, only inappropriate clothing" - Sir Ranulph Fiennes




Who are we and what is JOPIKGÅRDEN?


JOPIKGÅRDEN is on Hinders island or Hindersön in Swedish, is one of the largest islands in the Luleå archipelago. It is located about 8 km from the mainland and is easily reachable in the summer by ferry or private boat and in the winter by a maintained temporary ice road and separate snowmobile trail. Hindersön is rich in history with documented settlements dating from the 16th century by Swedish farming and fishing families looking for new land. During this early settlement they shared the island in winter with the nomadic Sami who would take their reindeer on the ice to use the islands for winter feeding. Hindersön today comprises 4 main islands, 3 of which have grown together to form one island, through the process of glacial rebound, the rising of the land after the weight of the glaciers during the last ice age ended. The other island, Lappön retains its name from the Swedish term for the Sami, the Lapps. The Islanders were independent and cut off from the mainland during the spring and fall when the ice was too thin and the water not ice free. This bred a hardy and resourceful people who subsisted on farming, fishing, some small scale mining and seal hunting, coming to the mainland to buy necessities by boat in the summer and horse drawn sleigh in the winter. The island reached a peak of 149 residents by 1930, but has been steadily losing population since the end of the 1940’s. Today the island supports a year-round population of around 15, scattered around the island. The island experiences a small influx during July as summer cabin owners enjoy their vacation, and around March when the warming temperatures lure snowmobilers and skiers to the island for a day outside. There is still much to explore in the lush forests, shoreline, and old buildings that remain. Moose, fox, hare, osprey and the occasional friendly islander can be spotted on your explorations. There are 4 small harbors on the island and 30km of gravel roads for wandering or biking.




What are the terms and conditions?


Terms and Conditions for Luleå Archipelago Adventures AB. These terms and conditions apply to reservations by companies (not approved for credit) as well as private persons with Luleå Archieplago Adventures AB and relate to bookings via any sales agent, online via the web site and/or any other method of booking or making reservations such as telephone or email. Before you make a reservation with Luleå Archipelago Adventures AB you should read these Terms and Conditions carefully. They are a contract between Luleå Archipelago Adventure AB and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. By submitting a booking request you confirm to us that you agree and will abide by these arrangements. Making a booking. By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Terms & Conditions. When your booking has been made, a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. You should carefully check the details of your confirmation as soon as you receive it. You must contact Luleå Archipelago Adventure AB immediately if any of the details are incorrect or incomplete. We will always endeavor to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied. Paying for your booking. For all bookings made 30 days or more prior to arrival, a 25% non-refundable (for exception see the cancellation policy) deposit must be paid at the time of the booking. The remainder of the total price is to be paid 30 days prior to arrival. If payment is not received 30 days prior to arrival, Luleå Archipelago Adventures AB will treat this as a cancellation of the booking and withdraw its confirmation of services. The travel documents will be delivered to you once the full payment has been received. Bookings made less than 30 days prior to arrival are to be paid in full at the time of booking Bookings made less than 30 days prior to arrival are to be paid in full at the time of booking. Prices All prices are quoted in SEK and include tax (VAT). Luleå Archipelago Adventures AB reserves the right to change the cost of a tour as shown in any web site or brochure between a request for booking and the issuance of the booking confirmation. This can happen if there have been changes in exchange rates, taxes, transportation costs or other fees, and these changes will be notified to the customer as soon as they become known. Cancellations within the Cancellation Period Cancellations can be made without penalty up to 14 days from the time of booking (if booking was made more than 44 days prior to departure) by writing an e-mail to info@luleaarchipelago.com and need to be confirmed by Luleå Archipelago Adventures AB in order to be valid. Any cancellations 15 days after booking and up to 30 days before arrival will be charged 25% of the booking total. Cancellations between 30 and 15 days before arrival will be charged 75% of the booking total. Cancellations less than 15 days prior to arrival will be charged 100% of the booking total. Special Covid Cancellation terms for arrivals 1 december until 1 april.
10% deposit, remaining 90% payable at least 15 days prior to arrival For cancellations for reasons other than Covid19
Normal terms and conditions apply For cancellations for Covid19 Reasons;-
Up to 31 days prior to arrival the client can cancel and receive a refund of 90% of the full amount.
Up to 14 days prior to arrival the client can postpone for up to a year later.
Cancellation or postponement are only options for valid Covid issues Valid Covid issues are: Outgoing or Incoming borders closing and/or announcement of formal government advice recommending against travel to Sweden due to Covid risk. Luleå Archipelago Adventures will be the sole arbitrator regarding the validity of a Covid19 reason for cancellation within these guidelines.
Passport, visa and health-policy regulations. Luleå Archipelago Adventures AB is in no way responsible for the compliance of passport, visa and health-policy or behavior regulations. If difficulties arise due to missing individual requirements or which are to be led back to the behavior of the traveler, the traveler cannot withdraw from the contract without cost. In this respect, the terms and conditions for cancellation shall apply. Responsibility for transport to Jopikgården. Luleå Archipelago Adventures AB packages, tours and service commence from Luleå Airport or train station and all international and domestic travel to these destinations are the client’s responsibility. As such any cancellations or amendments are subject to the terms and conditions of the carrier you have selected. We strongly recommend that all our clients take out comprehensive travel insurance to avoid dispute, in case of cancellation as Luleå Archipelago Adventures AB terms and conditions for cancellation shall apply to the components booked through us. Cancellations and changes made by Luleå Archipelago Adventures AB. In the unlikely event that Jopikgården is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative. This does not apply to minor changes, equipment failures or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. It is also important to be aware that in any program the dates and time for activities may well vary for any reason including scheduling, staffing, weather, safety. Our aim is to provide a fantastic experience at the best time or day, not at a specific time or day. We cannot be held responsible for cancelling your booking because of your failure to comply with any requirement of our Terms & Conditions, and Luleå Archipelago Adventures AB cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation made by Luleå Archipelago Adventures AB. Accuracy of information on our website. Whereas we endeavor to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information. Liability and Risk Liability and Risk It is incumbent on all clients to be aware that the northern area of Scandinavia is a wilderness area and that there exists risks and hazards by the very nature of its environment and the activities that may be undertaken by clients. Clients should take note of their own limitations and physical fitness before booking or undertaking any activities offered in our tours or packages and if necessary seek their own independent medical advice. Luleå Archipelago Adventures AB and the companies supplying the products and experiences in its packages disclaim responsibility for any loss, damage, accident, injury, sickness or any other event beyond our control. Luleå Archipelago Adventures AB also disclaims responsibility for any schedule change due to weather, strike or any other cause beyond our control. Luleå Archipelago Adventures AB reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. We recommend all clients to have comprehensive travel insurance to meet all contingencies. Force Majeure Force Majeure means unusual, unforeseeable and unavoidable events beyond Luleå Archipelago Adventures AB control, which is an obstacle to the trip, which cannot be completed. Events that organizers could not reasonably have foreseen when the contract was concluded and whose consequences they could not reasonably have avoided or overcome. Including but not limited to war, threat of war, riots, civil disobedience or strike, pandemic, governmental action, terrorism, natural or industrial disaster, fire, severe or unexpected weather conditions, water levels in rivers or floods, closure of airports and can also include industrial dispute involving third parties, technical problems or maintenance problems or unforeseen operational decisions by airlines such as changes in schedules or interruption of the IT infrastructure (including but not limited to our website). Under these conditions, Luleå Archipelago Adventures AB is free of liability for damages or other penalties. We recommend all clients to have comprehensive travel insurance to meet all contingencies. It is your responsibility to ensure that any insurance cover you have, provides adequate cover for your needs and for the duration of your stay. In all travel packages and activities that we offer, you participate at your own risk. Notwithstanding that all companies we cooperate with have risk and consequence management plans and their own protection and indemnity insurances. Read your own insurance policy carefully before travelling and ensure it is adequate for the region and activities you will be undertaking. Complaints. Complaints are welcome so we can rectify immediately any problems the client may incur and they must be provided to Luleå Archipelago Adventures AB in person, by telephone or email as soon as possible after the problem occurs and no later than 7 days after the issue occurred. Luleå Archipelago Adventures AB Org.nummer: 559227-6850
c/o Schlemme, Jopikholmen 29, 97499 Luleå, Sweden Ph. +46 (0) 70 525 26 53
info@luleaarchipelago.com
www.luleaarchieplago.com




COVID 19 Safety and precautions






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